Terms and Conditions (T&Cs)
1. Scope of Application
These Terms and Conditions (T&Cs) govern the business relationship between Sasha Elite Drive (hereinafter referred to as the "Provider") and its customers for all transportation and chauffeur services offered.
By booking a service, the customer agrees to these Terms and Conditions.
2. Services
The Provider offers, in particular, the following services:
- Airport Transfers
- Business Travel and Executive Transport
- Long-Distance Transfers within Switzerland and Europe
- Private Tours
- Accessible Transportation Services
- Tailored Transportation Solutions
The exact scope of services is determined by the respective booking or individual agreement.
3. Booking and Contract Formation
Bookings may be made by telephone, email, contact form, or other available communication channels.
The contract becomes effective upon written or verbal confirmation by the Provider.
4. Prices and Payment Terms
Unless otherwise agreed, all prices are quoted in Swiss Francs (CHF).
Additional services such as:
- Waiting time
- Additional stops
- Toll charges
- Parking fees
- Special customer requests
may be charged separately.
Payment may be made by:
- Cash
- TWINT
- Credit Card
- Bank Transfer
- Invoice (for business customers)
5. Cancellations
Up to 24 Hours Before the Scheduled Journey
Free cancellation.
Less Than 24 Hours Before the Scheduled Journey
The Provider reserves the right to charge up to 50% of the agreed fare.
Less Than 12 Hours Before the Scheduled Journey or No-Show
Up to 100% of the agreed fare may be charged.
6. Delays and Flight Monitoring
For airport transfers, scheduled flight times are monitored whenever flight information is provided.
Delays resulting from flight schedule changes will be accommodated where possible.
The customer is responsible for providing accurate flight details and contact information.
7. Waiting Time
For airport pick-ups, the first 60 minutes following the actual landing time are included in the fare unless otherwise agreed.
Additional waiting time may be charged.
8. Conduct in the Vehicle
Customers are expected to treat both the vehicle and chauffeur with respect.
Any excessive soiling or damage may be charged to the customer.
Smoking is strictly prohibited in all vehicles.
9. Luggage
Customers are responsible for their luggage and personal belongings.
The Provider accepts no liability for lost, forgotten, or damaged items unless caused by gross negligence on the part of the Provider.
10. Liability
The Provider shall be liable for damages only within the limits of applicable law.
The Provider shall not be liable for delays, schedule changes, or service interruptions caused by traffic congestion, accidents, road closures, weather conditions, governmental actions, flight delays, or other circumstances beyond the Provider’s reasonable control, to the extent permitted by law.
In particular, the Provider shall not be liable for consequential damages, including but not limited to missed flights, missed appointments, missed connections, loss of business opportunities, or any resulting costs.
11. Accessible Transportation
Wheelchair transportation and stretcher transportation services may be provided in cooperation with specialised partner companies.
Customers will be informed accordingly when such services are arranged.
12. Data Protection
Personal data is processed in accordance with the Privacy Policy.
13. Governing Law and Jurisdiction
These Terms and Conditions shall be governed exclusively by Swiss law.
The place of jurisdiction shall be the registered office of the Provider, unless mandatory legal provisions provide otherwise.
Privacy Policy
1. Data Controller
Sasha Elite Drive
Im Winkel 5
8162 Steinmaur
Switzerland
2. Collection of Personal Data
We process personal data voluntarily provided by customers, including:
- First and last name
- Address
- Telephone number
- Email address
- Flight information
- Billing information
- Information relating to booked services
3. Purpose of Data Processing
Personal data is processed for the following purposes:
- Handling enquiries
- Managing bookings
- Customer communication
- Invoicing
- Improving our services
- Compliance with legal obligations
4. Disclosure to Third Parties
Personal data is generally not sold to third parties.
Data may be shared only:
- With partner companies involved in service delivery
- With payment service providers
- With IT service providers
- Where required by law
5. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes described above or to comply with legal retention obligations.
6. Data Security
We implement appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
7. Your Rights
Under Swiss data protection legislation, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of personal data
- Restrict data processing
- Object to data processing
Requests may be submitted at any time using the contact details provided above.
8. Amendments
We reserve the right to amend this Privacy Policy at any time.
Cookie Notice
Use of Cookies
Our website uses cookies to improve user experience and provide certain website functionalities.
Cookies are small text files stored on your device.
We use:
Essential Cookies
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Analytics Cookies (if applicable)
These cookies help us analyse website usage and improve our services.
Third-Party Services
If third-party services such as Google Maps, Google Analytics, Meta Pixel, or social media plugins are used, these providers may also place cookies on your device.
When visiting our website for the first time, you may manage your cookie preferences through the cookie banner and choose whether to accept or reject non-essential cookies.